At Bella Medspa, we feel we have the responsibility to be ethical and courteous. It is the way we enjoy doing business!
But indeed, we are a business. We have not come about our services or our offering in a haphazard way. Rather, we put a great deal of thought and effort into everything we do. We feel we do our part to make sure our clients understand what they are purchasing.
We do not offer refunds for clients who have moved, suffered burns or other side effects, or had less-than-optimal results. All sales are final.
Here is some more information you should know:
Moves: Several of our services are offered with single treatment pricing and with package pricing. Packages are offered at a reduced rate. The treatments you receive will be performed over the course of several months. Bella Medspa has locations in southeastern Pennsylvania only. If your work or other obligations take you away from the area you may not be able to complete your treatments.
Locations: When you purchase a package at one of our Day Spa Affiliates, you must complete your treatments at that Day Spa Affiliate, or at any of our Main Locations. We are not able to move clients between Day Spa Affiliate locations
Risks: There are known and unforeseen risks and side effects involved with our services. We provide this information to you at your consultation. Discomfort or discoloration from burns or other side effects of treatment typically resolve within a few days or weeks but may be permanent. These side effects can delay further treatments. Tanning and improper sun protection can increase the incidence of these risks.
Results: Results for all services will vary between individuals and body areas on the same individual. Our Laser Hair Removal Guarantee provides assurance in the case that you do not see that optimal result, we will provide up to 3 additional treatments at no charge to you. Ultimately, your results may be less than optimal. Appointments: We require at least 24 hours notice when cancelling or rescheduling an appointment. Failure to comply with this policy may result in the deduction of a treatment from your package and/or a $25 charge for each 15 minute increment we have booked out for your missed appointment.